Returns & refunds

Change of mind

For most clothing and other standard goods bought online, tell us clearly that you wish to cancel within 14 days after receiving the goods. You do not need to give a reason. You then have a further 14 days to send the goods back. You may email us or use any other clear statement to cancel; you do not have to use a particular form.

Return postage and destination

For a change-of-mind return, you normally pay the direct cost of return postage. Please email customerservicefoundselect@outlook.com with your order number before arranging a return, so we can confirm a suitable tracked return service and delivery details. This does not affect your right to notify us of cancellation within the statutory period.

Preferred InPost collection point: Stephens News InPost Locker, 168 Prince Albert Road, Southsea, PO4 8EL (locker ID UK00389311). If you choose InPost, you may drop off your parcel at an InPost locker convenient to you, but you must book delivery to our nominated collection locker through InPost and obtain the correct label or QR code. Do not write the locker street address on a parcel as if it were a normal postal address. We will confirm that the locker service is available and that the parcel can be collected before you send it. If it is unavailable, we will provide another valid return destination. Keep your proof of postage and tracking details.

Home delivery returns: If you prefer to return your parcel by home delivery, the return postcode is PO4 9ET. Email customerservicefoundselect@outlook.com with your order number to request the complete return address and delivery instructions. Please wait for confirmation before sending your parcel; a postcode alone is not a deliverable address.

Where goods are faulty or misdescribed, we will cover reasonable return costs where required by law.

Condition of returned goods

You may inspect and try on an item as you reasonably could in a shop. Original packaging is not required for an ordinary clothing return. If handling beyond that has reduced the item's value, we may make a deduction reflecting the actual reduction in value where permitted by law. We do not charge a cancellation or restocking fee.

Refunds

We will refund the amount due, including the cost of our least expensive standard outbound delivery option where required by law, using your original payment method unless you agree otherwise. We will refund without undue delay and within 14 days of receiving the goods back or receiving evidence that you sent them back, whichever is earlier. We do not replace a statutory refund with store credit.

Faulty or misdescribed goods

Your rights for faulty or misdescribed goods are separate from change-of-mind cancellation. Contact us and we will arrange a remedy and cover reasonable return costs where required by law. Please do not send a faulty-item return using a change-of-mind label without contacting us first.

Start a return

Contact customerservicefoundselect@outlook.com and include your order number. For a change of mind, a reason is optional. We will confirm the return instructions and identify your parcel when it arrives. A clear cancellation message sent within the 14-day period is effective even before you receive return instructions. You bought from Found Select, so we handle your refund even if another retailer dispatched the item.