Privacy policy

Who controls your information

Angelica Terrill, trading as Found Select, 128 Westfield Road, Southsea, Portsmouth PO4 9ET, customerservicefoundselect@outlook.com, is the controller for personal information described here.

Information we collect

Depending on how you use the shop, this can include your name, contact details, billing/delivery information, order history, correspondence, fraud-prevention information and technical information required to operate the website. Full payment-card details should be handled by Stripe or another disclosed payment processor rather than stored by Found Select.

Why we use it

We use information where necessary to take steps at your request and perform our sales contract, comply with legal obligations, and pursue legitimate interests such as security, fraud prevention and customer support. We do not use your details for promotional emails or run optional analytics or advertising trackers on this site.

Who receives it

Information is shared as necessary with the payment provider selected at checkout, our supplying and delivery partners who need the delivery details to send your order, hosting/IT providers, professional advisers and authorities where legally required. Suppliers receive only the information necessary to fulfil their part of the order. Specific payment and hosting providers must be identified once connected.

Retention

We keep transaction and accounting records for the period required by applicable tax and accounting law. We keep customer correspondence while needed to answer a request, resolve a dispute or meet a legal obligation, then delete it when no longer needed. Browser-stored basket information remains on your device until you clear it or your browser storage. The exact retention settings for payment, account and hosting services must be checked when those services are connected.

Your rights

UK data-protection law may give you rights including access, correction, erasure, restriction, objection and data portability, depending on the circumstances. You may also complain to the UK Information Commissioner's Office.