Contact
Our customer care team is here to help with questions about Found Select, your order, delivery and after-sales support.
Get in touch
For the quickest response, please email our customer care team. Include your order reference if you are contacting us about an existing purchase.
Order enquiries
If you have a question about an order, please include the order reference from your confirmation, the name used at checkout and a short description of your enquiry. This helps us locate the correct order and respond accurately.
For bank-transfer orders, please keep your payment reference handy. We can only confirm payment after it has been received and checked.
Delivery and dispatch
For delivery enquiries, tell us your order reference and the nature of the issue. We can help with dispatch updates, delivery information and problems with an order that has not arrived as expected.
You can also review our delivery information before getting in touch.
Returns, cancellations and refunds
If you need to cancel or return an order, email customer care with your order reference and request. We will explain the relevant next steps and any return instructions.
Please read our returns and refunds policy for information about your rights and how requests are handled.
InPost returns
Our preferred parcel collection point for eligible returns is Stephens News InPost Locker, 168 Prince Albert Road, Southsea, PO4 8EL (locker ID UK00389311).
Contact our customer care team before sending a return. We will confirm how to arrange delivery to the nominated locker and provide any necessary instructions. You can drop your parcel at an InPost locker convenient to you once the shipment is correctly booked. Please do not address an ordinary parcel directly to the shop or locker without arranging the InPost delivery service.
See our returns and refunds policy for your cancellation and refund rights.
Home delivery returns
If you would prefer to return your order by home delivery instead of InPost locker delivery, the return postcode is PO4 9ET.
Before posting your return, please email customerservicefoundselect@outlook.com with your order number to request the complete return delivery address and instructions. Do not send a parcel using only the postcode. Please wait for us to confirm the full address before dispatching your return.
Product questions
For questions about a garment's size, fit, colour or materials, include the product name and any relevant details so we can identify the item you're asking about.
Additional contact details
If you would prefer to contact us by telephone, you can use the number below. Email is the preferred channel for order enquiries because it allows us to keep a written record of your request.
Telephone: 07838 636473
Our required seller details are available on the seller information page.